Managed IT support in Johannesburg.
The day-to-day, handled. A named engineer who knows your setup, a four-hour written response, and monitoring that catches problems before you log them — for Johannesburg teams of 10 to 50.
Named engineer · 4-hour SLADay-to-day support
The desk your team actually relies on — fast, named, and accountable in writing.
- Named engineer per account, not a rotating ticket pool
- Four-hour response, Mon–Fri 08:00–17:00, reported against monthly
- Proactive monitoring — we see the problem before you log it
- Patch and update management across every machine
- WhatsApp response in minutes, not an email queue
Business continuity
Load-shedding settled the cloud debate. We keep you earning through a stage-6 day without spending like a bank.
- Critical-load mapping — protect what matters, skip what does not
- UPS sizing for the comms rack, not the whole office
- Dual-WAN failover — fibre primary, LTE backup
- Monitored backups with quarterly test restores
- Work-from-home policy that triggers automatically at stage 4+
Support you can hold us to — in writing.
Common questions.
Straight answers, the way we would give them on a first call.
What is your response time?
A four-hour response window, Monday to Friday 08:00–17:00, in writing and reported against every month. Urgent issues over WhatsApp usually get a reply in minutes.
Do you replace our current IT person or work alongside them?
Either. We can run your IT fully, or work co-managed alongside an internal person — taking the monitoring, patching and out-of-hours load off their plate while they keep the relationships.
What happens to our IT during load-shedding?
We map your critical load, size a UPS for the comms rack, set up dual-WAN failover (fibre primary, LTE backup) and a work-from-home policy that triggers automatically — so a stage-6 day does not cost you a day of work.
Do you monitor our systems proactively?
Yes. We watch your machines and infrastructure and act on problems before you log them, plus manage patching and updates across every device — most issues are fixed before anyone notices.
What size company do you support?
We are built for Johannesburg companies of roughly 10 to 50 people who have outgrown DIY IT and ad-hoc freelance support and need an accountable, in-house-grade operation.
Send us your situation.
Tell us what your IT looks like today. We will tell you, plainly, what we would do about it.
Engineer-run · 4-hour written SLA · Month-to-month, no lock-in